Unlike many mortgage companies that sell loans immediately after closing, CU Members Mortgage
retains 99% of the loans we make, but what does "retained servicing" mean to your members?
ONE:
You and your members will always know exactly who they will be dealing with for all their servicing
needs. Year after year, you will know who to direct your members to when they have questions.
Members won't be frustrated or waste time when they want to know about their mortgage or escrow
account or when they need mortgage history information including tax and insurance payments.
TWO:
Should your members have questions about refinancing when they talk to any of our servicing
professionals, you will have a resource who will direct the member back to you for refinancing -
your members will stay your members. Plus, we can often streamline paperwork when it's time to
refinance or access the member's home equity.
THREE: By choosing a mortgage partner who
offers retained servicing, you can also stay confident in knowing any handling of your members
accounts, regardless of their need, are handled by a team of professional mortgage servicing
experts who are well-versed in the nature of guiding members through any of their questions.
These experts and their processes go through extensive internal audits to confirm compliance
with various states' laws. We also are supervised by the Office of the Comptroller of the Currency (OCC),
as well as investors, insurers, guarantors, Fannie Mae, Freddie Mac, FHA, VA, and GNMA. Our
personnel are fully aware of the circumstances surrounding each mortgage referred for foreclosure
and other situations which they are asked for assistance.
CU Members' retained servicing is a great opportunity for you to continue to guide your members
with service excellence long after the loan closes. It gives you control in knowing your
members won't be dealing with someone who isn't abiding by the laws necessary to provide the
very best service in every situation for your membership. Retained servicing with CU Members
Mortgage is one more way we are people helping people.
|
|
