Foremost among our operating principles is protecting the relationship between you and your
members. In the truest sense we assume the role of a silent partner, with the paramount duty
of assuring you retain every mortgage loan you originate. Needless to say, we do not solicit
your members with financial products. Even if members inadvertently contact our mortgage
services department for information about refinancing or any other product or service, our
policy is to promptly, but courteously refer them back to you.
Thanks in good measure to our skilled, knowledgeable staff, this operating principle has
proved extremely successful, resulting in a retention rate that is three times the national
average.
Actually, this comes as no big surprise when you factor in our many years of experience in
working with credit union personnel to produce a seamless and transparent transition of loans
from credit union to our mortgage services department. To help achieve that, we provide
on-site and on-line instruction and training. Plus, credit unions can access on-line pipeline
reports, rates and products. It all becomes simple when we work together.
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